Consumer: Any individual purchasing, ordering, receiving, or using goods outside their trade, business, or profession, or targeted by product-related communications.
Complaint: A request for redress regarding an individual right or interest, not subject to other procedures, possibly including proposals.
Service: Any activity conducted for consideration, aiming for specific results or conduct to satisfy customer or employer needs, excluding product sales.
Conciliation Body: A registered entity resolving consumer disputes via alternative dispute resolution methods, as per the Consumer Protection Act.
General Terms and Conditions:
Reservation:
Services can be booked in-person or via phone, with confirmation through email or SMS.
Electronic booking is available for consultations and Vedic astrology exclusively with Laxman Singh.
Participation in Treatments and Consultations:
Guests must arrive punctually; late arrivals result in shortened treatment times.
Company reserves the right to refuse service to intoxicated individuals.
Guests must disclose any medical changes or conditions beforehand.
Compliance with Retreat House rules is mandatory.
Payment and Cancellation:
Payments can be made on-site or in advance, with no cash refunds for cancellations.
Purchase of Gift Cards:
Gift cards are redeemable for specific services within a year, purchasable in person only.
Brahma Loyalty Program:
Program Purpose:
Loyalty program allowing consumers to earn bonuses for future purchases.
Participation Terms:
Registration-free program; bonuses credited after the initial purchase or notification.
Bonus Redemption:
Bonuses can only be redeemed as per the Terms and Conditions.
Provisions on Complaint Handling:
Purpose of the Rules:
Clarifies principles and procedures for handling complaints arising from services.
Handling Complaints:
Verbal complaints are addressed immediately, while written ones are responded to within 30 days.
Consumers have the right to resort to conciliation bodies or legal measures if dissatisfied.
Product Complaints:
Detailed explanations of warranty and product guarantee rights provided.
Final Provisions:
Matters not covered by the GTC will adhere primarily to Act V of 2013.
