• Consumer: Any individual purchasing, ordering, receiving, or using goods outside their trade, business, or profession, or targeted by product-related communications.
• Complaint: A request for redress regarding an individual right or interest, not subject to other procedures, possibly including proposals.
• Service: Any activity conducted for consideration, aiming for specific results or conduct to satisfy customer or employer needs, excluding product sales.
• Conciliation Body: A registered entity resolving consumer disputes via alternative dispute resolution methods, as per the Consumer Protection Act.

General Terms and Conditions:

1. Reservation:
   • Services can be booked in-person or via phone, with confirmation through email or SMS.
   • Electronic booking is available for consultations and Vedic astrology exclusively with Laxman Singh.
2. Participation in Treatments and Consultations:
   • Guests must arrive punctually; late arrivals result in shortened treatment times.
   • Company reserves the right to refuse service to intoxicated individuals.
   • Guests must disclose any medical changes or conditions beforehand.
   • Compliance with Retreat House rules is mandatory.
3. Payment and Cancellation:
   • Payments can be made on-site or in advance, with no cash refunds for cancellations.
4. Purchase of Gift Cards:
   • Gift cards are redeemable for specific services within a year, purchasable in person only.

Brahma Loyalty Program:

1. Program Purpose:
   • Loyalty program allowing consumers to earn bonuses for future purchases.
2. Participation Terms:
   • Registration-free program; bonuses credited after the initial purchase or notification.
3. Bonus Redemption:
   • Bonuses can only be redeemed as per the Terms and Conditions.

Provisions on Complaint Handling:

1. Purpose of the Rules:
   • Clarifies principles and procedures for handling complaints arising from services.
2. Handling Complaints:
   • Verbal complaints are addressed immediately, while written ones are responded to within 30 days.
   • Consumers have the right to resort to conciliation bodies or legal measures if dissatisfied.

Product Complaints:

• Detailed explanations of warranty and product guarantee rights provided.

Final Provisions:

• Matters not covered by the GTC will adhere primarily to Act V of 2013.